Frequently Asked Questions

Our pricing is determined by a transparent algorithm based on: (1) Total volume and weight of items, (2) Travel distance between origin and destination, (3) Number of floors and availability of an elevator at both locations, (4) Packing material quality tier requested, (5) Vehicle size (e.g., Tata Ace, Bolero, 14ft/17ft/19ft truck), and (6) Tolls, state taxes, and entry permits.

Yes! All quotes are 100% free. You can use our instant online quote builder or request a dedicated relocation officer to perform a free virtual or physical survey. Once generated, your quotation is locked and valid for exactly 30 days.

Our standard quotes display base shifting charges. Under Indian taxation laws, GST of 18% is applicable for professional transport and packing services (or 5% if transport-only). The exact tax breakdown is clearly shown in your official digital estimate sheet with no hidden additions.

If there is no functional elevator and our crew needs to carry heavy furniture or boxes manually up or down more than 1 floor, a standard stair-carry allowance is calculated. This is clearly evaluated during your survey and included in the upfront quote to avoid surprises.

Yes. All national highway toll charges, local municipal green taxes, and interstate border crossing fees are pre-calculated and integrated into your final guaranteed quote.

Tipping is entirely voluntary and at your discretion. Our relocation experts are paid highly competitive wages. If you are exceptionally pleased with their precision and service, you may tip them directly, but it is never requested or demanded by our team.

To secure your moving crew and vehicle slot, a nominal token advance of 10% to 15% of the base quote is payable. This amount is fully adjusted against your final billing invoice upon completion of the move.

Yes! We have dedicated partnerships with top corporate firms across India. Employees of registered corporate partners receive a flat 10% discount on interstate moves. We also offer specialized digital billing directly to HR/finance departments for corporate-sponsored relocations.

We accept all modern secure payment channels including UPI (GPay, PhonePe, Paytm), Net Banking (NEFT/IMPS), Credit and Debit Cards (via secure online link), and Cash (up to statutory government limits).

No. Once you receive your verified inventory quotation and pay the slot reservation fee, your price is guaranteed. It will only change if you add extra items to your inventory list on moving day or request additional unscheduled stops.

Yes, we can accommodate multiple pick-up or drop-off points during your move. A small multi-stop fee is calculated based on the extra distance and loading time required, which is added cleanly to your initial estimate.

If you cancel your move at least 72 hours before the scheduled time, we provide a 100% full refund of your token advance with zero cancellation fees. Cancellations made between 24 and 72 hours receive a 50% refund, while cancellations under 24 hours forfeit the token advance.

Due to very high demand, weekend slots (Friday through Sunday) and month-end dates (25th to 5th of any month) have slightly higher base rates. Booking in advance or shifting mid-month (6th to 24th) is a smart way to get the absolute lowest prices.

Never. Our relocation estimates are fully inclusive of professional packing, safe loading, road transit, unloading, unpacking, and positioning of large furniture in your new home.

Our secure warehousing rates are highly affordable, calculated per square foot or per container volume. Contact our storage desk to receive a custom quote that includes pickup, inventory listing, monthly warehousing, and redelivery.

Yes, all relevant municipal entry taxes, octroi clearances, and e-way bill documentation are handled entirely by our operations team and fully covered inside the approved quote.

While we do not blindly price-match unorganized, low-quality local operators, we do guarantee the best value for structured, fully insured relocation. Send us any written quote from an organized competitor, and we will do our best to match or beat it with better terms.

We offer three tiers of packing: Standard (bubble wrap + cartons), Premium Double-Layer (foam sheets + bubble wrap + heavy-duty cartons), and Elite Wooden Crate. The selected tier is detailed clearly on your quote sheet.

Yes! Our moving crew includes experienced carpenters who easily dismantle and reassemble standard beds, double-door wardrobes, dining tables, modular work desks, and standard wall units. This is included in our shifting service by default.

Yes, we provide dedicated vehicle shipping. Cars are transported using open or closed multi-car carriers, while bikes are safely packed with multi-layer bubble wrap and foam blankets, and shipped in dedicated closed containers.

A Shared Truck (Part Load) combines your items with other clients heading in the same direction, making it highly cost-effective, though transit times may be slightly longer. A Dedicated Truck (Full Truck Load) reserves the entire vehicle solely for your belongings, giving you direct, express delivery and flexible timing.

We provide basic AC uninstallation. For complex AC installation, gas charging, or copper piping, we can arrange certified third-party technicians on request, or you can use your preferred brand technician for complete warranty safety.

Yes! We have an elite IT relocation squad specialized in packing servers, high-end workstations, network racks, and delicate office electronics. We use specialized anti-static bubble wrap, foam inserts, and heavy-duty double-wall server crates.

Yes, we handle premium heavy instruments with customized care. We design bespoke wooden crates and use heavy-duty hydraulic tailgates, specialized lifting belts, and floor protection sheets to guarantee safe transit.

Absolutely. Unpacking of major furniture items and large boxes is a core part of our relocation service. Our crew will unpack your belongings and position them in their respective rooms as designated by you.

Yes! For students, young professionals, and single travelers, we offer a "Luggage Shifting" service. You can ship as few as 2-3 bags or boxes across India at highly discounted rates.

Yes. We pack paintings, sculptures, and valuable antiques using archival acid-free glassine paper, thick foam wrapping, and custom-built wooden crates to prevent any contact or structural damage.

Yes. Our heavy commercial division coordinates complex logistics for factories, industrial machinery, manufacturing warehouses, and entire corporate headquarters, utilizing specialized cranes, forklifts, and flatbed trailers.

Yes! We are highly experienced with upscale apartment societies. We coordinate with management, supply necessary crew lists, lay down heavy carpet/floor protectors, and adhere to strict time windows.

Yes, we can load your household plants. However, since plants are live organisms, they cannot be stored in closed warehouses or trucks for long periods. For local moves, we transport them safely on the same day; for long distances, we load them last to ensure maximum airflow.

Yes! We coordinate global relocations through our international network. We manage packing to international maritime standards, container shipping, air freight, customs documentation, and door delivery at your destination country.

Yes, we partner with premier deep-cleaning companies. You can add pre-move or post-move deep cleaning, kitchen sanitization, and bathroom scrubbing to your booking package at highly discounted rates.

Yes, we care about the environment! We offer an Eco-Packing package that replaces plastic wrap with heavy-duty reusable canvas blankets, padded cloth covers, and recycled cardboard boxes.

Our crew will safely unmount your LED/LCD TVs and RO water purifiers. For secure mounting and fresh plumbing connections at your new home, we recommend booking a certified brand technician to ensure structural safety and avoid warranty issues.

Yes. If you have rented your own truck and only require professional muscle to load, unload, or rearrange heavy furniture within the same building, you can hire our trained crew on an hourly or daily rate basis.

Yes, we offer premium enclosed single-car carriers. These trucks are equipped with specialized low-angle ramps, soft wheel-strap ties, and comprehensive insurance covers to protect high-end luxury vehicles.

To guarantee your preferred date and time, we recommend booking at least 10-15 days in advance. For interstate shifting or long-distance moves, 2-3 weeks notice is ideal. However, we also support urgent same-day bookings if slots are available.

Absolutely. You can reschedule your move with zero penalties up to 48 hours before the scheduled time. The booked advance will be fully transferred to your new requested date, subject to slot availability.

If you cancel with more than 72 hours notice, it is 100% free. Between 24 to 72 hours notice, a 10% administrative fee is deducted. For cancellations under 24 hours, the token advance is forfeited.

Our operations crew typically starts morning shifts between 7:00 AM and 9:00 AM to beat city traffic. However, we work 24/7 and can schedule custom night loadings or early morning deliveries depending on local guidelines.

Yes, we operate 365 days a year, including Sundays, public holidays, and major festivals. We recommend booking festival dates well in advance due to high crew demand.

A virtual video survey is extremely fast and efficient, typically taking only 10 to 15 minutes. Our relocation officer will walk you through your home via a video call to catalog all items.

While we maintain a 98% on-time record, unexpected traffic or weather delays can happen. Our operations desk will keep you updated in real-time, and you will receive a tracking link for our crew vehicle.

Yes! You can book, coordinate, and pay for a move occurring anywhere in India. Our digital portal handles paperless documentation, and we will coordinate directly with the point-of-contact at the loading site.

You can easily update your inventory list up to 24 hours before your move by logging into our customer portal or messaging your dedicated relocation coordinator. We will adjust the quote and truck size accordingly.

Don't worry! If your new home is delayed, we can safely store your packed belongings in our secure warehouse. We will hold your inventory and arrange redelivery whenever you are ready.

Yes. For all long-distance and interstate moves, we provide a committed delivery date window on your booking sheet. If we miss this window due to operational delays, you are compensated as per our service guarantee.

Yes, this is a popular option for large homes. We can load your belongings on Day 1, keep the loaded truck securely parked in our gated yard overnight, and complete unloading and unpacking on Day 2.

Yes! We have a versatile fleet. You can request open trucks, closed weather-proof containers, or custom sizes depending on your apartment clearance heights and budget.

Relocations scheduled to start after 9:00 PM may attract a nominal night-shift premium for the crew. This will be discussed and agreed upon during the initial booking stage.

Yes, but monsoon moving slots fill up quickly as we prioritize closed container vehicles. We recommend booking early during rain seasons to ensure a weather-proof vehicle is reserved for you.

For standard residential moves, you only need to provide a government-issued ID (Aadhaar or PAN Card). For interstate moves, we also assist in generating the mandatory GST e-way bill.

For safety, insurance, and regulatory reasons, passengers are not permitted to travel inside the commercial moving vehicles. We recommend arranging your own travel to the destination.

Yes! As soon as your booking is confirmed, you are assigned a dedicated Relocation Manager who will handle all communication, updates, tracking, and claims from start to finish.

Absolutely. Safety is our top priority. Every driver, supervisor, and packer undergoes complete police background verification, regular drug screenings, and rigorous safety training.

We offer two types of insurance: (1) Transit Insurance (covers damages caused by vehicle accidents, fire, or natural calamities during road transit), and (2) Comprehensive All-Risk Insurance (covers accidental damage during packing, loading, transit, unloading, and unpacking).

Our claim process is simple: (1) Note any damage on the delivery receipt, (2) Take clear photos and videos of the damaged item, and (3) Submit the claim form through our portal within 48 hours. Our team will review and settle the claim within 7 working days.

We pack TVs using our specialized TV crate process: first wrapping with soft foam, adding heavy bubble wrap, securing with thick cardboard sheets, and placing inside a hard wooden or plastic flight case designed for screens.

Yes, we only use brand new, high-density, double-walled cardboard boxes for our packing services to ensure structural strength and maximum protection for your items.

Yes, our entire container fleet consists of fully sealed, water-proof, and dust-proof steel containers, keeping your household items safe from heavy rain, wind, and highway dust.

Every item and box is barcoded and logged into our digital inventory manifest during packing. The supervisor verifies this manifest during both loading and unloading, making box loss virtually impossible.

Yes. We wrap all wooden furniture in thick, reusable fabric moving blankets and secure them with industrial stretch wrap to protect corners and polished surfaces from scratches or scuffs.

Yes! For all interstate and long-distance moves, you receive a real-time GPS tracking link via SMS and email to monitor your shipment's location throughout transit.

Our crew places heavy-duty felt floor runners and neoprene corner guards in high-traffic hallways and door frames to prevent scratches, dents, or scuffs on your property.

While transit insurance is not legally mandatory for local moves, we highly recommend it. For interstate relocations, basic transit protection is required by default to secure cargo against highway risks.

In cases of force majeure (e.g., floods, landslides, strikes), our control center reroutes vehicles to safe zones and keeps you updated. While these delays are outside our control, your insurance remains fully active.

No. For security reasons, we do not pack or transport jewelry, gold, cash, physical stock certificates, or high-value personal documents. These items must be carried with you personally.

We wrap each piece of glassware individually in soft packing paper, followed by a layer of bubble wrap. These are then packed tightly into heavy-duty corrugated cartons with cardboard dividers to prevent movement.

Yes, we encourage you or a family member to supervise the process. Our supervisor will walk you through the packing list, ensuring all items are cataloged and labeled to your satisfaction.

We pack all mattresses in specialized, thick, water-proof plastic mattress bags before loading, keeping them clean, dry, and free from stains or dust during transit.

Standard insurance covers items up to their declared depreciated value on the inventory list. For high-value items, we recommend choosing our Premium Declared Value cover to ensure full replacement value.

Our crew is trained in advanced hoisting and rigging techniques. If a furniture item cannot fit through the door or stairwell, we use specialized ropes and pulleys to lift or lower it safely via balconies.

We can transport empty LPG cylinders with a valid safety certificate. We strictly cannot transport filled cylinders due to safety regulations and explosion risks during transit.

No, we do not transport live animals in our cargo trucks. However, we can connect you with certified pet relocation agencies that specialize in climate-controlled pet transport with veterinary supervision.

No. Flammables, paints, thinners, firecrackers, aerosols, matches, batteries, and corrosive chemicals are strictly prohibited on all our vehicles to ensure safety.

We cannot transport open containers of liquids or cooking oils as they pose leakage risks that could damage your other household items. Sealed, original brand containers can be shipped if packed in leak-proof plastic bins.

Yes, we move home safes and heavy fireproof lockers. Please inform us about the weight and size in advance so our crew can bring specialized heavy-duty dollies and lifting gear.

Yes. Expensive perfumes and cosmetics are packed in bubble wrap and stored in hard plastic crates to prevent leakage and protect them from heat during transit.

We do not transport perishable food items, frozen goods, or dairy products over long distances as our cargo trucks are not refrigerated. For local moves, we can carry them if packed in your own cooler boxes.

Laptops, tablets, and mobile phones are highly personal items containing sensitive data. We highly recommend carrying these personal electronic devices with you during your journey.

No. The transport of firearms, live ammunition, explosives, and restricted weapons is strictly prohibited on our vehicles under Indian law.

Interstate transport of liquor is subject to strict state excise permits and laws. We can pack your collection, but shipping is subject to local state laws and permit verifications.

Our crew includes technicians who dismantle treadmills, home gyms, and heavy weights. We pack the sensitive console screens separately in bubble wrap and protect the metal frames with moving blankets.

No. We do not pack or transport critical personal documents. passposts, degrees, certificates, and deeds should be kept securely in your personal bag during the move.

Yes! We coordinate with professional billiard table technicians to safely dismantle the slate bed, pack the components in custom wood frames, and reassemble them at your new location.

Yes. Standard household medicines can be packed and shipped. For temperature-sensitive medicines, we recommend carrying them in a insulated cooler bag with you.

No, we can transport all standard hatchbacks, sedans, SUVs, and commercial two-wheelers. Please ensure the vehicle has valid registration, PUC, and active insurance.

No, we specialize exclusively in residential, office, and commercial cargo transport. We do not carry construction materials, soil, sand, or building debris.

We dismantle large chandeliers, pack each crystal drop in foam sheets, wrap the main frame in thick bubble wrap, and secure the entire assembly inside a custom wooden crate.

Yes, our crew will dismantle outdoor swing sets, slides, and trampolines, pack the components securely, and reassemble them in your new garden or play area.

A local move (within 30 km) typically takes 4 to 8 hours depending on the size of the home. A 1 BHK takes about 3-4 hours, a 2 BHK takes 5-6 hours, and a 3 BHK or villa takes 7-8 hours from start to finish.

Delivery times depend on the distance: (1) Metro to Metro (e.g., Bangalore to Mumbai): 3-4 days, (2) Medium distance (500-1000 km): 2-3 days, (3) Long distance (1500+ km): 5-7 days. We provide exact delivery windows during booking.

On moving day, our supervisor will arrive with the crew, conduct a walkthrough to identify fragile items and plan the order of packing, prepare the inventory list, and begin packing room-by-room.

We highly recommend being present or designating a trusted family member to answer crew questions, verify the inventory list, sign documents, and hand over keys.

Our supervisor catalogs every packed item and box in our digital app. Each box receives a unique barcode. You receive a digital copy of this manifest, which is verified box-by-box during unloading.

Yes! Placing heavy furniture (like wardrobes, beds, sofas, and dining tables) in their designated rooms and positions is included in our standard service at no extra cost.

We monitor weather forecasts closely. During rain, we use water-proof closed container trucks, wrap items in extra plastic stretch film before they leave the house, and use covered walkways for loading.

An e-way bill is a mandatory government document for shipping household goods valued over ₹50,000 across state borders. Our logistics team handles this process and generates the e-way bill for you.

Please defrost your refrigerator at least 24 hours before moving day. Empty all contents, dry the interior to prevent mold and odor, and tape down loose shelves.

Our trucks are equipped with hydraulic tailgates, ramp boards, heavy-duty moving dollies, and lifting straps, ensuring heavy items are loaded safely without manual strain.

Yes, we offer flexible weekly or monthly transit storage in our secure, 24/7 monitored warehouses, allowing you to delay delivery until your new home is ready.

Yes! For local moves, we can schedule a box collection run 3-5 days after your move once you have finished unpacking, helping you keep your new home clutter-free.

Our operations team provides you with our vehicle details, driver ID, and crew names in advance, helping you easily secure the necessary gate passes and society approvals.

Mid-week days (Tuesday to Thursday) are the best days to schedule a move. Traffic is typically lighter, society rules are more relaxed, and we offer our lowest rates.

Yes, major cities like Mumbai, Delhi, and Bangalore restrict heavy commercial vehicles during peak hours (e.g., 8:00 AM to 11:00 AM and 5:00 PM to 8:00 PM). We plan our loading and transit routes to comply with these local regulations.

We safely pack all utensils, appliances, and accessories. However, we do not dismantle modular kitchen woodwork or granite slabs as they are custom-fitted and could break.

We use clinical-grade shockproof packing, temperature-resistant bubble wrap, and custom wooden crates, transported in air-ride suspension trucks to protect sensitive medical instruments.